Northern Florals
PRIVACY POLICY
Privacy Policy
Northern Florals is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, disclose, and store your personal information when you visit our website, place an order, or interact with us.
1. Information We Collect
We may collect personal information including:
Name
Email address
Phone number
Billing address
Delivery address
Recipient details
Payment information
Order history
Any information you provide when contacting us
We may also collect certain website usage information, including:
IP address
Browser type
Device information
Website activity and usage data
2. How We Collect Information
We collect information when you:
Place an order
Create an account
Subscribe to our newsletter
Contact us by email, phone, or website forms
Participate in promotions or competitions
Browse our website
Information may also be collected through cookies and similar technologies.
3. How We Use Your Information
We use your personal information to:
Process and fulfil orders
Deliver products and services
Contact you regarding your order
Respond to enquiries
Provide customer support
Improve our website and services
Send marketing communications where you have consented
Meet legal and regulatory requirements
4. Marketing Communications
If you subscribe to our mailing list, Northern Florals may send promotional offers, product updates, and special announcements.
You may unsubscribe from marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly.
5. Payment Security
Northern Florals does not store full credit card details on its systems.
Payments are processed through secure third-party payment providers using industry-standard security measures.
6. Sharing Information
Northern Florals will not sell, rent, or trade your personal information to third parties.
We may share information with trusted third parties where necessary to provide our services, including:
Payment processors
Delivery providers
Website hosting providers
IT and technical service providers
Legal and regulatory authorities where required by law
These third parties are only provided with information necessary to perform their services.
7. Cookies
Our website may use cookies and similar technologies to improve user experience and website functionality.
Cookies help us:
Remember customer preferences
Analyse website traffic
Improve website performance
Support marketing and advertising activities
You may disable cookies through your browser settings, however some website features may not function correctly.
8. Data Security
Northern Florals takes reasonable steps to protect personal information from:
Unauthorised access
Misuse
Loss
Modification
Disclosure
While we use security measures to protect information, no online transmission or storage system can be guaranteed to be completely secure.
9. Access and Correction
You may request access to the personal information we hold about you.
If any information is inaccurate, incomplete, or outdated, you may request that it be corrected.
Requests can be made using the contact details provided below.
10. Retention of Information
Northern Florals will retain personal information only for as long as necessary to:
Provide products and services
Meet legal obligations
Resolve disputes
Maintain business records
When information is no longer required, reasonable steps will be taken to securely destroy or de-identify it.
11. Third-Party Websites
Our website may contain links to third-party websites.
Northern Florals is not responsible for the privacy practices or content of external websites.
Customers should review the privacy policies of those websites before providing personal information.
12. Changes to This Policy
Northern Florals may update this Privacy Policy from time to time.
Any changes will be published on this page and will take effect immediately upon publication.
13. Contact Us
If you have any questions about this Privacy Policy, wish to access your personal information, or make a privacy-related enquiry, please contact us:
Northern Florals
Email: remahrofaiel@yahoo.com.au
Phone: 0403517950
Website: northernflorals.com.au
Last Updated: 15/06/2026