REFUND POLICY

Delivery & Shipping Policy

Northern Florals Delivery Policy

At Northern Florals, we take pride in delivering fresh flowers and gifts with care and professionalism. Please read our delivery policy before placing your order.

Delivery Areas

Northern Florals currently delivers to selected suburbs within Melbourne and surrounding areas.

If you are unsure whether we deliver to your location, please contact us before placing your order.

Additional delivery fees may apply for locations outside our standard delivery zones.

Delivery Fees

Delivery charges are calculated at checkout based on the delivery location.

Delivery fees are non-refundable once delivery has been attempted or completed.

Same-Day Delivery

Same-day delivery may be available for orders placed before our daily cut-off time.

Orders received after the cut-off time will be delivered on the next available delivery day.

During peak periods such as:

Valentine's Day

Mother's Day

Christmas

Public Holidays

same-day delivery availability may be limited.

Northern Florals reserves the right to suspend same-day delivery during periods of exceptionally high demand.

Delivery Timeframes

While we will make every effort to deliver within your preferred timeframe, we cannot guarantee specific delivery times unless expressly agreed in writing.

Deliveries generally occur during business hours and may be completed at any time between:

Monday to Friday:
9:00am – 6:00pm

Saturday:
9:00am – 4:00pm

Delivery schedules may vary depending on traffic conditions, weather, and delivery volumes.

Residential Deliveries

If the recipient is unavailable, our driver may:

Leave the flowers in a safe location;

Leave the flowers with a neighbour;

Contact the recipient directly; or

Leave the flowers at the delivery address where safe and appropriate.

Photographic proof of delivery may be recorded where appropriate.

Once flowers have been delivered to a safe location at the nominated address, responsibility for the order transfers to the recipient.

Business Deliveries

Business deliveries should include:

Company name

Recipient's full name

Floor, suite, or office number where applicable

Contact phone number

Northern Florals is not responsible for delays caused by internal mail rooms, reception desks, or workplace procedures.

Hospital Deliveries

Hospital deliveries are subject to hospital regulations and recipient availability.

Some hospital wards do not permit:

Flowers

Plants

Balloons

Certain gift items

It is the customer's responsibility to verify hospital restrictions before ordering.

Northern Florals is not responsible if:

A patient has been discharged;

A patient has been transferred;

A ward refuses delivery; or

Hospital staff are unable to accept the order.

Aged Care & Nursing Home Deliveries

When delivering to aged care facilities or nursing homes, customers should provide:

Full recipient name

Facility name

Room number (if applicable)

Contact number

Delivery may be left with facility staff in accordance with facility procedures.

Incorrect Delivery Information

Customers are responsible for ensuring all delivery information is correct.

Northern Florals is not responsible for failed deliveries resulting from:

Incorrect addresses

Incomplete addresses

Incorrect phone numbers

Incorrect recipient details

Where re-delivery is required, additional delivery charges may apply.

Weather & Unforeseen Circumstances

Delivery times may be affected by circumstances beyond our control, including:

Severe weather

Traffic incidents

Road closures

Vehicle breakdowns

Public emergencies

Northern Florals will make reasonable efforts to complete deliveries as soon as possible in these situations.

Redelivery Requests

If a delivery cannot be completed due to recipient unavailability or incorrect information supplied by the customer, Northern Florals may arrange re-delivery at an additional cost.

Delivery Confirmation

Customers may request delivery confirmation.

Where available, Northern Florals may provide:

Delivery confirmation notification

Delivery photographs

Driver confirmation records

Proof of delivery may not always be available for deliveries made to hospitals, aged care facilities, reception desks, or third-party locations.

Freshness Guarantee

Northern Florals carefully prepares all floral arrangements using fresh flowers sourced from trusted suppliers.

To maximise vase life, flowers should be:

Kept in fresh water

Placed away from direct sunlight

Kept away from heat sources

Re-cut periodically where appropriate

Flower longevity may vary depending on flower variety, season, and environmental conditions.

Northern Florals

Email: remahrofaiel@yahoo.com.au

Phone: 0403517950

Website: northernflorals.com.au

Last Updated: 15/06/2026